Questions Frequently Asked by Tutors

You can click on the link « Become a tutor » at the top right of the page or simply click here if you want to register as a tutor.

No, it's free to create a tutor account on Acadam.
Acadam takes a small commission on the revenue you generate with clients referred to you by Acadam.

To improve your position in search results and increase your chances of getting more clients, we encourage you to complete all sections of your profile in your dashboard.

To find clients, you can visit the Tutor Requests tab and click on Find a student. We encourage you to apply to requests by giving a price and describing why you are the perfect candidate for this client. Be explicit in your message, since the client must often choose between several candidates. There are two types of requests:

• 
  Private requests
  Private requests are sent to you personally by clients that found your profile while searching our site. This means that a client is interested in your services. It is therefore very important to reply promptly. In the list of requests, private requests will appear at the top of the list and will have an icon "invitation".
  


• 
  Public requests
  Public requests are available for all tutors. The competition is fierce for these requests so we encourage you to have a complete profile and write a message that explains why the client should choose you over someone else.
  

When you start as a new tutor, we will take 35% commission on your total tutoring revenue, leaving you with 65% of the amount you charge your clients. Acadam will use the commission to cover its operating expenses and marketing. The more you bill your clients, the lower the commission is. Here's how the commission is calculated:

Hours you worked
	0 to 9 hours	10 to 49 hours	50 to 199 hours	200 hours and over
Our commission	35%	30%	25%	20%

It's your choice! You should consider the following when determining your tutoring rate:

• » Your experience
• » The location of the client
• » The duration of the sessions
• » The market price
• » Your pay percentage

You are responsible for the quality of your services. Here are some suggestions to ensure you are ready for your sessions:

• Clear out the client's expectations and needs and to make sure are the right tutor.
• Obtain a copy of the textbook or course syllabus needed for your tutoring sessions.
• Plan your next tutoring sessions with the client.

Before beginning tutoring sessions with a client, you must ensure that their payment information are on file with Acadam. You should not have to explain the payment process for clients as we explain them on the site. When the client's payment information are on file with Acadam, you can contact the client directly to schedule your meeting, the duration, the location, etc. Make sure to enter your sessions in the Acadam system after each one so that we can charge the client and pay you.

Payments are made on the 1st and 15th of each month and include sessions charged two days before the payment date. For example, for the payment of 15th, all sessions billed until the 13th will be included in the payment.

Three options are available to receive your money:

• Payment by check: this is the default option, you must ensure that the mailing address of your account is correct. Please allow up to 5 days to receive your check.


• Payment via PayPal: To add your PayPal account to your Acadam account, please visit the My Account >> Account Settings tab and add your account in the Payment Method section. To create a free PayPal account, please visit www.paypal.com.


• Direct Deposit (Only in Canada): This is the fastest option and most effective. In order to setup direct deposit for your Acadam account, you will need to visit the My Account >> Account Settings tab and click on the "edit" button under the Payment Method section. Choose the "Use direct deposit" option. After you've completed these steps, you will need to send us a void check at billing@acadam.com in order to complete this operation.

You responsibility is to make sure that they have submitted their payment information to Acadam, but you do not have to worry if the transactions will go through or not. Acadam will resolve any billing issues with the client directly.

Please go to the Account Settings and locate the section Payment Method. If you don’t already have a Paypal account, please visit www.paypal.com to create a free account

Please see this video to offer your services online.

We also encourage you to inform clients on your profile that you offer your services online. To do so, visit the Tutoring Preferences page.

The more positive reviews you receive from your clients, the better the chances you’ll be hired by new clients. To encourage clients to leave a review of your services, please visit the Reviews page and follow the steps. For each positive review, your ranking in the search results will improve.

To send a message to one of your students, visit the My students page and locate the Send a Message icon. You can then send an email to your client. Please note that if your client has not added his payment information to Acadam, this feature will not be activated.

No, it is strictly forbidden to be paid directly from your students. All payments are processed by Acadam. We wil remove from the site anyone who doesn’t respect this policy.

Of course! As an independant contractor, you can tutor anyone outside the Acadam network. However, you must use Acadam’s payment system for all clients refered to you by Acadam.

All invoices sent using Acadam are accessible in the Invoice section. You are responsible for including all income in your tax report and you are doing so as an independant contractor. Acadam will not send any tax statement at the end of the financial year.

If you no longer want your profile to appear in search results, in the Account Settings page, use the “Disable” option under the section Change your account status.

In the Account Settings page, under Email Preferences, turn the switch to “NO”.

Please send an email to:: support@acadam.com.